BPO Services in South Africa

Summary

BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the South Africa bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.

Synopsis

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa

Leading company profiles reveal details of key bpo services market players' global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts

Macroeconomic indicators provide insight into general trends within the South Africa economy

Reasons To Buy

What was the size of the South Africa bpo services market by value in 2015?

What will be the size of the South Africa bpo services market in 2020?

What factors are affecting the strength of competition in the South Africa bpo services market?

How has the market performed over the last five years?

What are the main segments that make up South Africa's bpo services market?

Key Highlights

- BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

- The South African BPO services market had total revenues of $101.9m in 2015, representing a compound annual growth rate (CAGR) of 5.1% between 2011 and 2015.

- The CRM BPO segment was the market's most lucrative in 2015, with total revenues of $28.6m, equivalent to 28.1% of the market's overall value.

- The BPO market in South Africa has been growing over recent years and is ready to capitalise on that success, which will keep the national market running on similar annual growth rates. South African BPO services are focused around the financial services, health and legal sectors.